Empowering Frontline Employees: Strategies for Empathy and Autonomy
Frontline employees are the backbone of any organisation, serving as the face and voice of the company to customers. Empowering these employees is essential for enhancing customer experiences and driving organisational success. In this blog, we’ll explore effective strategies for empowering frontline employees, focusing on the crucial elements of empathy and autonomy. By cultivating empathy, […]
