Optical Practice Phone Systems

Trusted with over 1.5+ million optical practice calls annually and part of the NHS digital toolkit, we understand the necessity of a reliable phone system and an experienced technical support team.

Computer Telephony Integration

Connect your practices’ phones with your computer system for instant access to your patient management software (CRM). By having patients files appear as soon as they call, you can not only save time on every call but also give a more professional and personalised experience.

We currently integrate with the following:

No More Missed Opportunities

Every missed call to your practice could be a potentially missed opportunity. Now, with Missed Call Tracking, you can keep a log of every call that you miss. This way you can promptly return the call with the simple touch of a button – with all their details stored and ready for use.

A super simple feature that could make all the difference for your practices’ success.

They get Wi-Fi, you get data

Supply your patients with free guest WiFi, whilst you get priceless data and analytics. When patients log into your WiFi system, all of their details will then be submitted into your online dashboard. Over time you can grow a host of analytics, with invaluable insights into things like the demographics of your patients, dwell times, and so much more.

You can then use this data to inform SMS and email marketing campaigns, which you can also build and send directly from the platform.

Keep them on the line

Say goodbye to dreaded engaged tones and swap them out for professional and branded recorded messages, made bespoke by us. Let your patients know of any deals you may have running, any changes made to your practice, or simply their position in the queue.

This simple yet effective feature is easy to achieve, but goes a long way to boosting caller retention and improving the patients’ experience within your practice.

Click the play button on the phone to hear an example of on-hold marketing.

Ready to get started?

You won’t find us on any comparison websites or reseller channels. This is because we only work directly with our customers. This way we can find out exactly what your business needs and set up a package just for you – so you’re not paying for anything you don’t need!

Complete this quick form and one of our team will be in touch promptly to talk about how we can help increase your business success.

Join our 2000+ happy customers

We had our new system installed today by Jamie and Connor. They we both very professional and gave excellent training. The new call logging system is really going to help our practice.

-Buckingham Opticians