Strategies for a Productive First Contact with your Clients
Take time to focus on the First Contact with Clients, so you can adjust the customer experience (CX) strategy to provide the best service. Regular clients are easy and enjoyable to work with. They are familiar with your company, have a good knowledge of your products and services, and are willing to forgive agents minor […]
Omnichannel: Creating a Fluid Customer Experience
In today’s digital age, creating a seamless omnichannel experience has become a vital component of successful customer engagement and retention. But what exactly is an omnichannel experience? Well, it refers to the integration of various channels, such as physical stores, websites, mobile apps, social media platforms, and more, to provide customers with a consistent and […]
8 Sales Skills To Master For A Successful Career
Sales is a challenging and dynamic career that requires a wide range of skills to be successful. While understanding technical tools like CRMs and creating effective proposals are important, it’s also vital to develop (and keep developing) your fundamental sales skills. The right combination of technical and sales skills can make all the difference in […]
6 Sales Trends To Prepare For In 2023
Looking for 2023 sales trends? Well, look no further… Here we are again, about to face another new year. With each new year comes a new set of challenges for you and your team. Non-more so than your sales team. As if the past two years haven’t been challenging enough with the pandemic, we’re now […]
How To Deliver Exceptional Call Handling
According to customer service statistics, 91% of unhappy customers aren’t willing to do repeat business with a company they’ve had contact with. However, if you can resolve an issue in their favour, 70% of customers are willing to continue doing business again. Statistics like these show just how important great customer support and call handling […]
Soft Selling vs Hard Selling – which works best?
When you are making a sale or trying to connect with a prospective customer or client, there are many tactics you can use to approach the situation. While everyone has their own unique way of doing things, most tactics can fall under two general approaches – the Soft Sell and the Hard Sell. Hard […]
7 Steps For Creating a Sales Process
A sales process is sometimes referred to as a purchasing funnel. These are the steps that a sales team will take to turn a new lead into a paying customer. If you’re a new business or new to the world of sales, you might be wondering why this is important. The short answer is convenience […]
