The Upcoming ‘Stop Sell’: Everything You Need To Know

stop sell
Picture of Max Tomaszewski

Max Tomaszewski

Marketing Coordinator

Are you ready for the next step in the upcoming changes in the world of telecommunications? BT Openreach announced back in January 2017 its intention to retire its PSTN and ISDN by December 2025. This is to transition from the traditional copper telephone service to a more advanced internet-based network – a network set to reshape the way we communicate for the future. As the clock ticks towards the year 2025, the next significant deadline is upon us – the Stop Sell, dated 5th September 2023.

In this blog, we’ll break down all you need to know about this transition, making it easy to understand and prepare for. So, whether you’re already familiar with the changes or just dipping your toes into this topic for the first time, get ready to uncover what’s in store and ensure you’re well-equipped for the exciting new era of telecommunications.

Understanding the Transition

Have you ever wondered about the journey your telephone calls take through the wires and signals? Well, picture this: telephone exchanges, those behind-the-scenes wizards of communication, have been around since the dawn of phone calls. Initially operated by human switchboard operators, they connected callers manually. Fast-forward to the 80’s, and these processes have been automated. Your local exchanges act as a hub, linking all telephone lines in your area (both domestic and commercial), Calls hop between local, national, and international exchanges, guiding your voice to its intended destination.

This huge upgrade is BT Openreach embracing future technologies and future-proofing the communication infrastructure. Instead of these conventional exchanges, calls will soon find their way through the vast corridors of the internet or mobile networks, improving speed, quality and in some way costs.

Thoughts to consider? Your current telephone system might not be fit for purpose beyond the end of 2025 as the PTSN and ISDN are shut off for good. 

Now is the time to fully understand what type of telephone system your business has to ensure you’re set up with the right solutions for the change. If you don’t know what type of system you have or remember the last time it was upgraded, you can contact us here at Yo Telecom and we’ll be able to help you. 

Implications of the Stop Sell

Openreach plans the ‘Stop Sell’ on the 5th of September 2023 to support the transition into the digital space with a fibre network. 

From 5th September 2023, the curtain will fall on new orders and purchases for services like single and ISDN lines. This is different from a product withdrawal. Any customer who already has the product will be able to continue to use it right up until their local exchange is turned off.  But don’t hit the panic button just yet! The magic word here is ‘migration.’ Openreach has a plan to smoothly transition users to alternative services that align with the new era of communication, Hosted and VoIP systems – systems that will thrive under the new infrastructure.

So, the next time you hear about the ‘Stop Sell,’ think of it as the next stepping stone towards a future where communication is faster, more versatile, and firmly rooted in the digital landscape.

Acting Ahead of Time 

Don’t wait until you can leap ahead! The transition to an internet-based network is like getting a head start in a marathon – the earlier you begin, the smoother the race. And remember that bright red circle on your calendar – December 2025. It’s not just 15 months away; it’s a milestone. Time is your ally now, and making the most of it means you’re not just keeping up; you’re forging ahead. 

Let’s dive deeper into the key dates and phases that make this change exciting!

Key Dates and Phases

Cast your memory back to December 2020 when the spotlight shone on pilot areas like Salisbury and Mildenhall. These pioneers witnessed the ‘Stop Sell’ in action, marking the first step towards the new era. 

June and October 2021 saw the exciting rollout of FTTP (Fibre To The Premises) to multiple exchanges, empowering 1.2 million premises with lightning-fast connectivity. This is where SoGEA (Single Order Generic Ethernet Access) steps in – the broadband that doesn’t require traditional phone lines. Fast-forward to September 2023; it’ll be the pivotal moment when traditional telephone lines halt new orders. 

The countdown has begun, leading to December 2025, the grand finale when traditional services take their bow. Imagine this timeline as a roadmap. Each milestone is a signpost that guides you towards an upgraded communication landscape. 

Navigating the Transition

As the road map and milestones pass to this new era of communication technology, it wont be just about adapting; it’ll be about thriving. It’s about taking the reins and riding the digital wave with confidence. So, when exploring the intricacies of this transition, keep in mind that you’re not just replacing old with new – you’re trading up for an upgraded, future-ready communication system. 


The world of telecommunications is evolving faster than ever, and armed with this newfound knowledge, it’s in your hands to embrace the change, understand your set-up, make a plan and start having those conversations.

This is a new chapter in the book of communication – one where traditional lines give way to digital highways. The landscape is shifting, and you’re not just along for the ride; you’re actively shaping the course.

Here at Yo, we’re all about improving the success of the businesses we work with.  So, If you are interested in learning more about improving your business development, or generally future-proofing your business – enter your contact details into the form below and we’ll be in touch about how we can help you and your business TODAY!

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