What is Telecommunications? An Introduction to the Industry

Picture of Derek O'Carroll

Derek O'Carroll

Sales Director

So, you’re wondering exactly what telecommunications is? Well, nice to meet you, we’re Yo Telecom, an award-winning telecoms company with over 2000 customers. Having been in the industry for many years now, in this post, we’ll cover what telecommunications is and how telecom systems work. We’ll also outline what telecom companies can provide for their customers and how these services can increase a business’ success…

What are Telecommunications?

According to the Oxford Dictionary, Telecommunication is ‘Communication over a distance by cable, telegraph, telephone, or broadcasting’. This hence accounts for a vast amount of our conversations today in the modern world. 

Technology has massively changed our social landscape, in particular, the way we communicate with one another both socially and professionally. When was the last time you visited a business or establishment that didn’t have a phone or internet access? These are the two key players in the telecommunications industry and form the basis for many business transactions in the 21st Century. 

Before we get anymore technical, let’s cover a couple of the Key Acronyms used in the Telecoms Industry to make the rest of this post a little easier to understand:

– IP: Internet Protocol. This is the transmission of data via the internet.

– VoIP: Voice over Internet Protocol. This is the transmission of voice data (voice calls) over the internet rather than via traditional phone lines. 

How do telecommunications systems work?

A very basic telecommunication system contains three parts:

– Transmitter. This converts the information into a signal that is suitable for transmission.

– Transmission Medium. This carries the signal between the transmitter and receiver. 

– Receiver. Converts the signal back into usable information. 

The internet, for example, works using this fundamental structure. The messages sent from each computer are converted into signals using a ‘protocol stack’ (transmitter). Here, the messages are broken down into smaller chunks of data called packets. These packets are given a port number and an IP address, changed into electronic signals, and transmitted along the phone line (transmission medium). A router then determines where to send the information using the IP address provided. When the packets reach the destination computer, they are reassembled into the original message sent by the first computer – by the destination computers’ protocol stack (receiver) – in a form that we can understand.

What does a telecommunications company provide?

The products, services and packages vary company to company but typically, telecoms companies will provide phones and broadband. Here at Yo Telecom, we provide bespoke systems that integrate with your business to give you great features like; Call Logging, Call Recording, WiFi Data Capture, Computer Telephony Integration and On-Hold Marketing. There are different types of business phone lines and hence different types of phone systems. In short, these are Digital Phone Systems, VoIP Phone Systems and Hybrid Phone Systems. Each of these have their own benefits and are suitable for different business needs and requirements. 

For example, a VoIP system typically has lower costs making it suitable for businesses with a smaller budget to invest, whereas a hybrid phone system is the most reliable – it’s the best of both worlds – it has the functionality of an internet based system but the reliability of an analogue based system. Different telecommunications companies provide different products, but here at Yo Telecom, we will only provide you with services that benefit your business.

How can a telecommunications company boost the success of my business?

– Missed call tracking, call reporting and call recording

More than just a business landline. These features turn your telephone system into a revenue-increasing, productivity-monitoring system. Missed call tracking allows you to reduce missed opportunities by returning all calls, even if they haven’t left a message. Call reporting allows you to monitor your call statistics including your team’s response times. Call recording also has its own benefits to a business. Firstly, it allows for staff training. New staff members can listen back to calls to learn what to say when they answer the phone. Secondly, it allows your business to save phone calls to file should you need to refer back to check any details you misheard.

– Fast, full coverage WiFi across your building

Whether you rely on WiFi to run your business or offer free WiFi to your customers when they visit, a good internet connection is vital. Whether it’s a more productive team with lightning-fast internet, or happy customers scrolling the web on their phone whilst visiting, for many, fast, full coverage WiFi is a must. With access to the fastest speeds on the market, a telecoms company is able to set your business up with fast, reliable WiFi. 

– Computer telephony integration

Link your business telephone with your CRM. Save time and provide a more personal telephone experience. When someone calls your business a pop-up with their file will appear. Your team then knows who’s calling before they’ve even picked up and can get straight to handling their enquiry. This integration also allows for seamless click-to-dial. Simply click on a number on your PC to dial it straight from your business phone.

A Yo Case Study: The Ralph.

The Ralph are a start-up veterinary referral clinic based in Marlow that needed a whole communications set-up – this is where Yo Telecom step in. Prior to Yo, The Ralph had no internet or telecoms in their building due to it being a new build. We arranged a leased line, a bespoke telephone system and a complete network solution for all of their computers. Here’s how Yo has improved their business: 

Internally within the hospital we’re able to communicate with each other seamlessly. On the telephone side, calls are received and if the office is busy it automatically transfers to our receptionist. If they’re busy it automatically transfers to the admin side. Calls are able to be transferred to one department to another and back again and across seamlessly. 

On the IT side, we’ve had all of our software running seamlessly and we’re using several pieces of software to communicate internally and to communicate externally with our referring practices.”

The world wouldn’t be what it is today without the telecommunications industry. We’re able to communicate almost instantly with people all over the world at just the touch of a few buttons. We can also browse the internet, send emails, share files and make card payments, all thanks to various telecommunications systems!

Keep scrolling, drop your details in the form below and we can discuss how Yo Telecom can help increase your business’ success today!

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