When buying a new phone system, you will need to ask yourself, what’s more important – price or reliability? These two things have a big effect on each other. For example, if you go for an option that appears to be cheap, it’s likely that you will experience lots of issues such as cutouts and downtime throughout the life of your phone system. It’s better to invest in a solution that will offer you reliability so you don’t have to worry about these problems. When looking into phone systems, reliability should be the most important aspect of your decision.
In this article, we will discuss the different types of phone system that are available for your business and how reliable they are.
The Different Types of Phone System
There are three main types of phone systems that are available:
- Digital phone systems
- Internet (VOIP – Voice Over Internet Protocol) or cloud based phone systems
- Hybrid phone systems
– Digital Phone Systems
Digital phone systems are physical (or premise-based) phone systems, which means your phone system will be based in your building. They are small boxes that are usually mounted on the wall or placed in a cabinet. They connect to your phone lines and all the handsets you have in your business. As they route calls through fixed (traditional) phone lines, this means they are a reliable type of system. In fact, the digital phone system ranks second in reliability out of the three phone systems. However, the fact that they run through fixed lines means they are not that future proof so may not be the best choice for a growing business.
– Internet (VoIP) or Cloud Based Phone Systems
With an internet, or VOIP (Voice Over Internet Protocol), phone system your calls are managed in the cloud, which is why this type of system is often referred to as a cloud-based phone system. This means that rather than your phone system being located in your building it will be located in a data centre somewhere in the world and your calls will be routed in and out via the internet.
While this type of phone system may save you money in areas such as call charges and maintenance, it does have its downfalls – reliability being one of these. The reliability of purely VOIP or cloud-based phone systems will depend on the reliability of your internet connection. This means that internet-based phone systems can be reliable, as long as you have a high-speed internet connection to route your calls through.
Large businesses tend to be fine with this type of system as they often pay a lot of money for a leased line (dedicated high-speed internet connection) that can support this type of system. However smaller businesses, who do not have a leased line, often struggle with this type of system and often experience issues such as calls cutting out or crackling on the line – which hardly gives a good impression of your business. So if your internet connection plays up or cuts out completely, you won’t be able to make calls at all. Out of the three systems the VOIP, or cloud-based system, is the least reliable.
If you’re looking for a system that runs through your internet connection, you might want to consider the Hybrid Phone System.
– Hybrid Phone Systems
The hybrid phone system is a mixture of the digital phone system and internet, or cloud-based, phone system. It has all the benefits that a VOIP phone system can offer you, such as flexibility and cheaper call charges, but offers you the reliability and ease of use of the digital phone system. Making it the best of both worlds. If your main line ever has a fault the system will automatically route calls in and out through a backup line, meaning you can make and take calls at all times! Hybrid phone systems are also priced equally to digital and VOIP phone systems but have so much more added value.
If you’re looking for a reliable system, the hybrid phone system is the best option for your business!
The hybrid phone system can also offer you reliability through it’s range of awesome features. Let’s look into a few of these in more detail:
- Business Continuity
Business continuity is a Yo Telecom package feature that ensures communication can happen between you and your clients at all times. If your internet fails and your phones cut out, this feature allows back up lines to kick in so that you can still make and receive calls!
- Call Recording
Call Recording automatically records every call that comes in and out of your business. You can use these recordings as part of staff training so you can assess the strengths and weaknesses of your team. You can then help and guide them in the areas they need to improve and praise them on the things they do well. If a client has a bad experience on the phone to you it can be damaging to your reputation so it’s important that your staff are well trained to handle enquiries in a professional and helpful manner.
- Call Logging
Never let an unanswered call turn into a missed opportunity, bad impression or upset client again with Call Logging. This feature works exactly like the call log on your mobile phone, notifying you as soon as you receive a missed call. Allowing you to take action and call back straight away – turning that potential missed opportunity into a booking.
- Call Waiting
Rather than your callers getting an engaged tone when your team are on the phone, your phone system will automatically greet them, notify them you are busy on the line and then play them some music or marketing messages while they wait for you. This helps to keep your callers interested and on the line, rather than hanging up and calling your competition.
- On Hold Marketing/Music
There’s nothing worse than being placed on hold and having to sit in silence while you wait to be connected. By playing marketing messages to your clients, you can give them a better understanding of the products and services that you provide – which will make them more likely to use your business. You can also use this time to promote any special offers you have and any relevant seasonal information. Whatever you feel is best for your business, we’ll write and record your messages for you! Alternatively, we will find you the perfect piece of music to entertain your callers!
3 Step Plan to Increase the Reliability of Your Communication
1. Book a Demo
Book a free demonstration to see our phone systems in action by filling in our online form.
2. Sign up for the Option That Suits the Needs of Your Business
One of our expert telecoms consultants will come to your business to discuss all of your options, until we have sound the solution that is best for you.
3. Let us Take Care of a Hassle Free Installation & Training
Your delivery and installation date will be booked for a day that suits you. We’ll take care of the whole switch over and will train you so you can make the most of all the features of your brand new phone system!
In conclusion, the hybrid phone system is the most reliable type of phone system you can buy and is the best choice for your business, as well as being the best value.
If you have any further questions about anything you have read in this article, please call us on 02382 146115.