What is the best Phone System for Funeral Directors?

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Ben Smith

Senior Sales Consultant

So you’re looking for a new phone system for your funeral directors? Maybe because you’re facing one of these problems with your current phone system:

  • You feel that frequent engaged tones may be leading to frustrated clients and a loss of revenue.
  • You feel that enquiries may not always be dealt with in the best way so you want to monitor and improve the way your staff interact with your clients.

If so, Yo Telecom is here to help you overcome these challenges. In this short article, we’ll outline the differences between the phone systems that are available.

What is the Best Phone System for Funeral Directors?

There are three main types of phone system available to you:

  • Digital phone systems
  • Internet (VOIP – Voice Over Internet Protocol) or cloud based phone systems 
  • Hybrid phone systems (the best of both worlds)

Let’s take a look at the different systems and explore which one is the best choice for your funeral home.

Digital Phone Systems for Funeral Directors

A digital phone system is a physical phone system that will be located somewhere in your funeral home. They are small boxes that are usually mounted on a wall or placed in a cabinet. They connect to your phone lines and all the handsets you have in your building. A benefit of a digital phone system is that it’s very reliable. However, as they are restricted to physical phone lines, they aren’t that future proof.

Internet (VOIP) Phone Systems for Funeral Directors

An internet phone system, also known as a VOIP or cloud-based phone system, is a virtual phone system – so it will not be located in your funeral home. Instead, it will be located in a data centre somewhere in the world. This can help to save on call charges. However if your internet cuts out, or is too slow, you will not be able to make any calls. This can be very inconvenient when you have clients that need to get through to you.

Hybrid Phone System for Funeral Directors

The hybrid phone system is a mixture of a digital phone system and an internet (VOIP) phone system. The system will be located in your funeral home and offers flexibility of your choice of cordless and fixed handsets. The main advantage of hybrid phone systems is that if one type of line fails for you, it can automatically route calls in and out from a backup line. Leaving you free to take calls at all times! Hybrid phone systems don’t really have disadvantages, they really are the best of both worlds.

The Hybrid Phone is the Best Phone System for Funeral Directors

As well as being the most reliable phone system you can buy, hybrid phone systems also offer a range of other useful features for funeral directors. You can find these listed below:

+ Call Logging

Never let an unanswered call turn into a missed opportunity, bad impression or upset client again. You’re bound to miss a few calls here and there, but they will soon start to add up. Call logging works exactly like the call log on your mobile phone, alerting you of a missed call as soon as it happened, allowing you to call back as soon as possible.

+ Call Recording

Make calling your funeral home a positive experience, always, by monitoring and improving the way your staff interact with your clients. Call recording is a feature of the Yo Telecom phone system that records every call you make or receive. It may be hard to take down every detail your client gives to you over the phone. With call recording, you can listen to the call as many times as you need to make sure you have every detail. You can also use call recording to help settle any disputes that may occur.

+ On Hold Marketing (or Music)

Quite often you will have to put your clients on hold. This feature will allow you to fill those awkward silences by playing marketing messages, or music, to your clients when they are placed on hold. Playing these messages to your clients will give them a better understanding of the service that you provide.

+ Professional Voicemail

If you can’t answer a client’s call because you’re busy helping other clients or closed, it’s important that your voicemail is impressive and helpful. Your clients will be looking to get their questions answered quickly and easily. If you can’t take their call it’s important they know why and how else they can contact you. Yo Telecom‘s professional voicemail messages are personalised and recorded specifically for your funeral home.

+ Call Waiting

Rather than clients getting an engaged tone while you’re busy on the phone, your phone system will automatically greet the caller, notify them that you’re on the line and then play them some music or marketing while they wait for you. This helps to keep clients on the line, rather than calling the next funeral directors they find online.

3 Step Plan to Increase the Success of your Funeral Directors

1. Book a Demo

Book in for a free demo of our phone systems by calling us on 02382 146115.

2. Sign up for the Option That Suits the Needs of Your Funeral Directors

One of our specialist consultants will come to your funeral home and discuss all of your options until we have found the perfect solution.

3. Let us Take Care of a Hassle Free Installation & Training

Your delivery and installation date will be booked on a day that suits you. We’ll take care of the whole switch over and will train you to make the most of your new phone system!

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