So you’re looking for a new phone system for your golf club? Maybe because you’re facing one of these problems with your current phone system:
- You feel that frequent engaged tones may be leading to frustrated members and a loss of revenue.
- You’d like a phone system that links to your membership management software, such as ESP, so you can greet members by their name and save time.
- You feel that enquiries may not always be dealt with in the best way so you want to monitor and improve the way your staff interact with your members.
If so, Yo Telecom is here to help you successfully overcome these challenges. In this short article, we’ll outline the differences between the phone systems that are available.
What is the Best Phone System for Golf Clubs?
There are three main types of telephone systems available:
- Digital phone systems
- Internet (VOIP – Voice Over Internet Protocol) or cloud-based phone systems
- Hybrid phone systems (the best of both worlds)
I’ll briefly introduce the three and give you the lowdown on the pros and cons of each system, so you can find the best one for your golf club.
Digital Phone Systems for Golf Clubs
A digital phone system is a physical telephone system that is located somewhere in your golf club. It is a small box which is usually mounted on a wall or placed in a cabinet. It will connect to your phone lines and all the handsets you have in your building. A benefit of a digital phone system is that it’s very reliable. This system ranks #2 out of the three systems in reliability. However, a disadvantage of a digital phone system is that it is restricted to physical phone lines. This means it’s not that future proof.
Internet (VOIP) Phone Systems for Golf Clubs
An internet phone system, also known as a VOIP or cloud based phone system, is a virtual phone system, which unlike a digital or hybrid system will not be located in your golf club. Instead, it will be located in a data centre somewhere in the world. A benefit of VOIP systems is that they can save money on call charges. However a disadvantage of VOIP systems is that if your internet goes down, you will not be able to use your phones – at all.
Hybrid Phone Systems for Golf Clubs
The hybrid system is a mixture of a digital phone system and an internet (VOIP) phone system. The system will be located in your golf club and offers flexibility with your choice of cordless and fixed handsets. A benefit of a hybrid phone system is that they offer more reliability than both VOIP and digital phone systems. If one type of line fails for you, it can automatically route calls in and out from a backup line. Hybrid phone systems don’t really have any disadvantages. They truly are the best of both worlds.
The Hybrid Phone is the Best Phone System for Golf Clubs
As well as being the most reliable phone system you can buy. Hybrid phone systems also offer a range of other useful features for your golf club. You can find these listed below;
+ Whole Building Cordless Phone Coverage
Make or receive calls from anywhere in your golf club. From the front office, to the store room, to the bar at the far end of the club – you’ll have perfect signal to make sure you can respond to your members wherever you are! This will save you time and improve the flexibility of when and where you can answer calls from.
+ Day and Night Voicemail Service
Having this feature will allow you to tailor your voicemail message to what time of day it is. For example, for times you are closed; ‘Thank you for calling [your golf club name], unfortunately we are closed at the moment. Our opening hours are… Please leave your name and number and we’ll call you back when we open’. This gives customers peace of mind as they know why their call may not be answered and will make them more likely to call back at a different time.
+ Call Logging
Call Logging works just like the call log on your mobile phone, alerting you when you’ve missed a call. This allows you to immediately call back so you never have to let an answered call turn into a missed opportunity, bad impression or an upset member again.
+ Call Transfer
Help callers speak to the person they need to, fast! This feature allows easy call transfer throughout your entire golf club. No longer will your staff have to trek from the front desk to the back office because someone has called asking to speak to the manager. With the Yo Telecom hybrid phone system it’s one simple touch of a button to transfer a call to any other handset (cordless or fixed handset). Meaning better communication between you, your staff and your members.
+ Call Waiting
Rather than members getting an engaged tone while you’re busy on the phone, your phone system will automatically greet them, notify them that you’re busy on the line and then play them some music or marketing while they wait for you. This keeps your clients interested and on the line, rather than looking for another golf club on Google.
+ Call Recording
Make calling your golf club a positive experience, always, by improving and monitoring the way your staff speak to your members. If a caller has a bad experience, it can be damaging to your reputation and your members may lose trust in you. With Yo Telecom’s call recording you can listen to any call that has been made or received and use it to guide and help staff to improve. It also comes in handy if you ever need to re-listen to information that is given to you over the phone.
+ On Hold Marketing (or Music)
Fill those awkward silences while your members are on hold. This feature will allow you to play marketing messages to your members when they are placed on hold so they can get a better understanding about the products and services you provide. Alternatively, we’ll find the perfect music to keep your customers entertained while they’re on hold.
+ Professional Voicemail
If you can’t answer a member’s call because you’re closed or busy on the line helping other members, it’s important that your voicemail is impressive, professional and helpful. If not, your voicemail could be causing your members to go to a competitor. Yo Telecom’s professional voicemail messages are personalised and recorded specifically for your golf club, to help you achieve your goals in business.
3 Step Plan to Increase the Success of Your Golf Club
1. Book a Demo
Book in for a free demo of our phone systems by calling us on 02382 146115.
2. Sign up for the Option That Suits the Needs of Your Golf Club
One of our specialist consultants will come to your golf club and discuss all of your options until we have come up with the perfect solution that meets your requirements.
3. Let us Take Care of a Hassle Free Installation & Training
Your delivery and installation date will be booked on a day that suits you. We’ll take care of the whole switch over and will train you to make the most of all of the features on your new phone system!