So you’re looking for a new phone system for your health and fitness club? Maybe because you’re facing one of these problems with your current phone system:
- Your phone system is outdated and not fit to keep up with the level of calls you make and receive.
- You feel that frequent engaged tones may be leading to frustrated clients and a loss in revenue.
- You feel that enquiries may not always be dealt with in the best way so you want to monitor and improve how your staff interact with your clients.
If you answered yes to any of the above, Yo Telecom is here to help you successfully overcome these problems and more.
What is the Best Phone System for Health and Fitness Clubs?
There are three main types of phone system available to you:
- Digital phone systems
- Internet (VOIP -Voice Over Internet Protocol) or cloud-based phone systems
- Hybrid phone systems
Let’s go through each system and discuss its pros and cons to help you find the best phone system for your health and fitness clubs.
Digital Systems for Health and Fitness Clubs
A digital phone system is a physical phone system that will be based in your health and fitness club. It is a small box that is usually mounted on a wall or placed in a cabinet. They connect to your phone lines and all the handsets you have in your building. As they run through fixed phone lines, they are normally a reliable option. However, as they are restricted to these physical lines, they aren’t that future proof. So you may find yourself needing to update your phone system again.
Internet (VOIP) Systems for Health and Fitness Clubs
An internet phone system, also known as a VOIP or cloud-based phone system, is a virtual phone system so it will not be based in your health and fitness club. Instead, it will be located in a data centre somewhere in the world and your calls will be routed in and out via the internet. This can help to save on call charges. But it also means that if your internet cuts out or stops working for a period of time, you will not be able to make or receive any calls.
Hybrid Systems for Health and Fitness Clubs
The hybrid phone system is a mixture of a digital phone system and an internet (VOIP) phone system. The system will be located in your health and fitness club and offers you flexibility with your choice of cordless or fixed handsets. The main advantage of a hybrid phone system is its reliability. If one type of line fails for you, it can automatically route calls in and out from a backup line. Hybrid phone systems don’t really have any disadvantages – they really are the best of both worlds.
The Hybrid System: The Best System for Health and Fitness Clubs
As well as being the most reliable phone system you can buy, hybrid phone systems also offer a range of other useful features for health and fitness clubs. You can find these listed below:
+ Call Logging
Never let an answered call turn into a missed opportunity, bad impression or upset member again. You may miss calls when you’re busy on the line or busy helping members around your health and fitness club. But over time these will all add up. Often you will get callers phoning in to enquire about signing up for a membership and it would be a shame for these valuable calls to go unanswered. Call Logging works exactly like the call log on your mobile phone, alerting you as soon as you get a missed call. So you can take action straight away. Not only is this impressive, but it shows your callers a high level of customer service which will make them more likely to use your services.
+ Call Recording
Not every member of your team will be able to handle enquiries as well as your top performers. With call recording you can easily monitor and improve the way your staff are communicating with your members. Call Recording is a feature that records all of your calls, both inbound and outbound. So you can listen to them whenever you need to. By listening to a few calls a week you can assess what your strengths and weaknesses are and offer training where necessary. This feature also comes in handy if you ever need to re-listen to information that was given to you over the phone.
+ Call Waiting
Rather than your callers getting an engaged tone when you’re busy on the phone, your phone system will automatically greet them, notify them your busy on the line and then play them some marketing messages or music while they wait. This helps to keep your callers interested and on the line rather than hanging up and calling the next health and fitness club they find on Google.
+ On Hold Marketing/Music
Often you will need to place your callers on hold while you try to answer their questions. This feature will allow you to fill those awkward silences by playing marketing messages while they wait for you on hold. This is an ideal time to advertise class times, membership offers and any other special deals you have. This will give your callers a better understanding of the products and services you provide. Alternatively, we will find the perfect piece of music to play to your callers.
+ Professional Voicemail
If you can’t answer a call because you’re busy around the club helping your members, or closed, it’s important your voicemail is informative and helpful. Your callers will be looking to get their questions answered quickly and easily. If you can’t take their call, it’s important they know why you can’t take their call and how else they can contact you.
3 Step Plan to Increase the Success of Your Health and Fitness Club
1. Book a Demo
You can book in for a free demo of our phone systems by calling us on 02382 146115.
2. Sign up for the Option that Suits the Needs of Your Health and Fitness Club
One of our specialist consultants will come to your health and fitness club to discuss all of your options, until we have found the perfect solution for you.
3. Let us Take Care of a Hassle Free Installation and Training
Your delivery and installation date will be booked on a day that suits you.
We’ll take care of the whole switch over and will train you to make the most of all of the features on your new phone system.
You can also hear how we’ve helped other business’s, directly from our clients, over on our YoTelecom YouTube Channel.