What is the Best Phone System for Law Firms?

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Dan Mills

Field Sales Consultant

When running a busy law firm, there’s lots to think about. From managing your staff to creating legal documents and liaising with clients, but, what about your telecoms? Whether it’s to communicate with clients, schedule appointments or talk internally with team members, having a reliable phone system is imperative to the success of any law firm. Here at Yo Telecom, we handle over 250 million calls annually and have installed thousands of telephone systems across the UK. So, in this post, we’re going to outline the best phone system for law firms

What is the Best Phone System for Law Firms?

There are three main types of business telephone systems:

  • Digital Phone Systems
  • Internet (VoIP – Voice over Internet Protocol) or Cloud-Based Phone Systems
  • Hybrid Phone Systems


Digital Phone Systems for Law Firms

A digital phone system is a physical telephone system that is located somewhere in your law firm. They are small boxes that are usually mounted on a wall or placed in a cabinet. They connect to your phone lines and all the handsets you have in your building. One benefit of a digital phone system is that it’s very reliable, however, they’re restricted to physical phone lines meaning they’re not future-proof.

Internet (VoIP) Phone Systems for Law Firms

An internet phone system, also known as a VoIP or cloud-based phone system, is a virtual phone system, meaning it will not be located in your law firm. Instead, it will be located in a data centre somewhere in the world. A benefit of VoIP systems is that they can save money on call charges, however, if your internet goes down, you will not be able to use your phones at all.

Hybrid Phone Systems for Law Firms

The hybrid system is a mixture of a digital phone system and an internet (VoIP) phone system. The system is located in your law firm and offers flexibility with your choice of cordless and fixed handsets. A benefit of a hybrid phone system is that they offer more reliability than both VoIP and digital phone systems. If one type of line fails, it can automatically route calls in and out from a backup line.


The Hybrid Phone is the Best Phone System for Law Firms

As well as being the most reliable phone system, hybrid phone systems also offer a range of other useful features;

+ Call Logging

Never let an unanswered call turn into a missed opportunity, bad impression or an upset client again. You may miss calls when you’re busy on the phone, in meetings, or even when you’re closed. With the Yo Telecom hybrid phone system, you get instant notification of any missed calls. Pleasantly surprise your clients by returning their missed calls at your earliest convenience, without them needing to continually chase you.

+ Call Waiting

Rather than clients getting an engaged tone while you’re busy on the phone, your phone system will automatically greet clients, notify them that you’re busy on the line and then play them some music or marketing while they wait for you. This keeps your clients interested and on the line, rather than calling the next law firm they find on Google.

+ Call Recording

Make calling your law firm a positive experience, by improving and monitoring the way your staff speak to your clients. If a caller has a bad experience, it can be damaging to your reputation and your clients may lose trust in you. With Yo Telecom’s call recording you can listen to any call that has been made or received and use it to guide and help staff to improve. It also comes in handy if you ever need to re-listen to information clients give you over the phone. Not only that, these recordings are stored in the cloud meaning you can access them from any device at any time.

+ Call Transfer

Help callers speak to the person they need to, fast! With the Yo Telecom hybrid phone system, it’s one simple touch of a button to transfer a call to any other handset (cordless or fixed handset) in the office. Meaning better communication between your staff and your clients.

+ On Hold Marketing (or Music)

Fill those awkward silences while your clients are on hold. This feature will allow you to play marketing messages to your clients when they are placed on hold so they can get a better understanding about the services you provide. Your clients will be more likely to use your products and services if they know what they are about and their benefits. Alternatively, we’ll find the perfect music to keep your clients entertained while they’re on hold.

+ Professional Voicemail

If you can’t answer a client’s call because you’re closed or busy helping other clients, it’s important that your voicemail is impressive, professional and helpful. If not, your voicemail could be causing your clients to call a competitor. Yo Telecom’s professional voicemail messages are personalised and recorded specifically for your law firm to help you achieve your goals in business.


So there we have it, a look at the best phone system for law firms. Interested in getting any of these features set up at your firm? Just drop your details in the form below and a member of our team will be in touch to tell you more…

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