Voice Over IP: Your 2023 Guide
If you’re reading this, chances are you’re looking to find out more about Voice Over IP phone systems. Well, you’re in luck. In this blog, we’ll dive into the exciting world of Voice over IP – or VoIP – and how it can revolutionise your communication experience in 2023. So, what exactly is VoIP? Well, […]
Artificial Intelligence & Telecoms
In today’s fast-paced digital world, effective communication is the lifeblood of any successful business. Among the various communication channels, business telephony stands out as a fundamental pillar, enabling organisations to connect with customers, partners, and employees seamlessly. However, as technology continues to evolve, so does the way we communicate. Enter artificial intelligence (AI), the cutting-edge […]
Hosted vs. On-Premises Phone Systems
Hosted vs On-Premises Phone Systems – Which is right for your business? When it comes to choosing a phone system for your business, there are several factors to consider. One of the most significant decisions you’ll need to make is whether to go with a hosted or on-premises phone system. Don’t know the difference? Well, […]
The Most Powerful Business Tool In 2022
What do you consider your most powerful tool in business? Business is fast-moving and forever shifting, forcing business owners to keep up with a landscape that is continually evolving. Technology is in abundance and aims to keep all of us connected, all of the time. Business communication has taken a great benefit from this with […]
3 Reasons To Modernise Your Business Telephone System
If you’re reading this blog, then there’s a very high chance that you’re considering new and updated modern telephone systems. If so, you’re in the right place. Amongst the business world it’s said that to stay ahead of technological developments, businesses should be replacing their mobile handsets every 18-24 months, and their desktop computers every […]
5 Ways To Improve Caller Experience For Opticians
Looking to improve your Opticians? Customer experience and satisfaction is of paramount importance to any business. A study from HubSpot Research determined that 93% of customers are likely to repeat business with companies who offer excellent customer service. It’s even said now that customers are willing to pay more and even turn away from their […]
Dedicated Internet Access For Business – Is It Worthwhile?
These days, almost every businesses needs a reliable, high-performing internet connection to operate. They require reliable access to the information they need, at any time, from anywhere. It speeds up business processes, communication with customers, and improves performance across all areas. With companies relying on cloud technology for most of their operations, dedicated business internet […]
How On Hold Marketing Can Help Grow Your Business
How much do you know about on hold marketing? Nobody wants to be put on hold. But sometimes there’s no other option and it has to be done. So, businesses need to make sure the process is as painless as possible. Keeping your customers happy in a queue on a business phone system is the […]
What is a DECT Phone System?
A modern phone system makes it easier to stay connected to your customers. Whilst those who handle calls used to be tied to a desk with a corded handset, DECT technology makes communication far more flexible. DECT phone systems have all of the features of any other business phone system, they just also allow the […]
Why You Should Integrate Your Phones & Your CRM
A CRM plays an integral part in many businesses. But, imagine if you could link your CRM with another of your business’ key tools… your phone system. With a Yo Telecom phone system you can do just do that. Integrating your phone system with your CRM allows you to; save time every call, greet callers […]
