Strategies for a Productive First Contact with your Clients
Take time to focus on the First Contact with Clients, so you can adjust the customer experience (CX) strategy to provide the best service. Regular clients are easy and enjoyable to work with. They are familiar with your company, have a good knowledge of your products and services, and are willing to forgive agents minor […]
8 Compelling Reasons UK SMEs Need an Internet-Based Calling System Before The BT Switch Off 2025
With the impending switch off of the BT landline system, business owners across the UK are tasked with finding a worthy replacement for their telecommunication needs. From cost-saving measures, improving efficiency, to streamlining workflows, the benefits of turning to an internet-based calling system are too substantial to ignore. Here, we’ve explored eight compelling reasons why […]
What is the Best Phone System for Care Homes and Nursing Homes?
So you’re looking for a new phone system for your Care Home? There can be an overwhelming number of options when deciding what phone system to install, so we’ve highlighted some of the main points to look for when researching the best telecom system for your care home. Although most of these tips will be […]
3 Reasons Your Care Home Needs Full Coverage WiFi
As of 2021, according to carehomes.co.uk only 6,823 out of 21,500+ care homes in the UK have internet access for residents. Whilst providing WiFi at an elderly care home might once have not been thought about, with the rise of internet usage in all age groups (including those over 75), providing an internet connection at […]
HOW TO: Get Rid of WiFi Weak-Spots and get Great WiFi in Your Entire Care Home!
WiFi is great when it works well and a huge inconvenience when it doesn’t. If you run a Care Home, you may have experienced parts of your Care Home that get very weak WiFi connection, or even worse – no WiFi connection. So, is it possible to get good WiFi coverage in every part of […]
What is the Best Phone System for Residential and Long Term Care Facilities?
A Watchdog report has found that throughout the entire social care sector, 23% of services were found to need improvement for safety. Often we see care facilities using out of date phone systems that are not fit for use anymore. This can be highly dangerous when emergency situations can happen at any moment and you […]
Care Home Phone System: A Simple Guide (2018)
Providing the best care to residents is the ultimate goal of any Care Home. Whilst your facilities and team might be helping you deliver an excellent service, is your phone system letting your Care Home down? Do you currently experience any of the following issues? Your cordless phones cut-out or go crackly in certain areas […]
What is the best WiFi System For Care Homes?
The number of people who say they couldn’t live without the internet is growing. Care homes are also using and relying on their WiFi system more than ever. Every year we see an increasing amount of residents and family members that don’t just want WiFi, but expect it and even favour care homes that can […]
