- Case study
Henry Preston
Estate Agents
Henry Preston Lettings is a well-established letting agents based in Walsall, boasting over 20 years worth of industry experience in property investments and lettings.
Situation
HP Property enquired with us back in the Summer of 2020. They explained they were facing a real problem when it came to returning their missed calls. As they were so busy all the time, if a call came in and no one was there to attend it, they would have no way of getting back in touch unless they left a voicemail.
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This caused a huge loss in revenue for the business in missed enquiries and they knew they needed a solution as soon as possible. They also felt that their welcome message was damaging to their professionalism.
Solution
For us to best solve HP Property’s problem, we installed a state of the art telephone system that tracks every single call that comes in and out of the business, as well as a whole host of other exciting features.
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This meant they could see on their computer a list of missed calls, and swiftly get back to them when they had a moment free.
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Alongside the missed call tracking system, we also provided them a professional auto-attendant that greets customers when they call in, and directs them to the relevant member of staff.
Success
After upgrading all of their phones and WiFi to a Yo Telecom system, the team have not missed an opportunity since.
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Due to the increase in business they have seen, they’re now looking into selling Real Estate, as well as renting.
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They have also seen an increase in customer satisfaction due to the auto-attendant, and customers are regularly complementing how easy the calling experience is.
We Asked Henry Preston Why They Chose Yo Telecom For This Project – Here’s What They Said:
Because of how flexible they are, and also it was so much easier working with like minded people. Their 24/7 support and features made it super easy for us to choose
Ready to get started?
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