Strategies for a Productive First Contact with your Clients

Take time to focus on the First Contact with Clients, so you can adjust the customer experience (CX) strategy to provide the best service. Regular clients are easy and enjoyable to work with. They are familiar with your company, have a good knowledge of your products and services, and are willing to forgive agents minor […]

8 Compelling Reasons UK SMEs Need an Internet-Based Calling System Before The BT Switch Off 2025

With the impending switch off of the BT landline system, business owners across the UK are tasked with finding a worthy replacement for their telecommunication needs. From cost-saving measures, improving efficiency, to streamlining workflows, the benefits of turning to an internet-based calling system are too substantial to ignore. Here, we’ve explored eight compelling reasons why […]

Boosting Dental Practice Efficiency with Telecoms

In the ever-evolving landscape of dental practices in the UK, staying ahead of the curve is essential for business success. An often overlooked area that can significantly enhance dental practice efficiency is the humble telecom systems. Implementing the right telecom systems can streamline operations, improve patient experiences, and contribute to marketing efforts. So, in this […]

Telecoms & Real Estate: Improving Connectivity for Property Management

real estate telecoms

Telecoms in real estate is not merely about connecting people—it’s about weaving a web of connectivity that enhances property management in ways previously unimagined.  In this blog, we delve into the pivotal role of telecoms within the real estate landscape, exploring its profound impact on property management. From the backbone of communication infrastructures to the […]

East Trees Health Centre | Customer Testimonial

east trees health centre

East Trees Health Centre is a Bristol-based medical practice. With over 1600 patients, across a range of different demographics, speaking a range of different languages – their reception and call handling team were desperate for a modernised telephone system that could work for them. We visited Val Denton, the practice manager to get their views […]

What is the Best Phone System for Dental Practices?

So, you’re looking for a new phone system for your Dental Practice… Maybe because you’re facing one of these problems with your current phone system: If so, there’s hope; Yo Telecom has helped over 600 Dental Practices successfully overcome these challenges. In this short article, we’ll outline (in a very simple manner) the differences between […]

5 Ways To Improve Caller Experience For Opticians

5 ways to improve caller experience

Looking to improve your Opticians? Customer experience and satisfaction is of paramount importance to any business. A study from HubSpot Research determined that 93% of customers are likely to repeat business with companies who offer excellent customer service. It’s even said now that customers are willing to pay more and even turn away from their […]

How Technology Can Help Patients Overcome Dental Anxiety 

How technology can help patients overcome dental anxiety

For individuals who suffer from dental anxiety, picking up the phone and making that all-important dentist’s appointment can feel like a massive hurdle. As a dentist or dental practice owner, a key part of your role is to help to alleviate this dental anxiety – ensuring that your patients always feel as comfortable as possible […]

What is THE Best Phone System for Opticians in 2022?

phone system for opticians

Great question! Following our slow return to normality, after a few years of restrictions & lockdowns, we’ll be taking an updated, 20/20 look into modern telephony. Phone systems specifically designed to keep the customer experience high whilst also creating an efficient and streamlined working day at the practice. As the country got back on its […]

Is VoIP the best phone System for Estate Agents?

phone system for estate agents

So you’re looking for a new phone system for your estate agency? Is VoIP the best option? What are the alternatives? This blog should hopefully answer that question and more!  Maybe you’re facing one of these problems with your current phone system: You feel that frequent engaged tones may be leading to frustrated clients and […]

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