Strategies for a Productive First Contact with your Clients
Take time to focus on the First Contact with Clients, so you can adjust the customer experience (CX) strategy to provide the best service. Regular clients are easy and enjoyable to work with. They are familiar with your company, have a good knowledge of your products and services, and are willing to forgive agents minor […]
8 Compelling Reasons UK SMEs Need an Internet-Based Calling System Before The BT Switch Off 2025
With the impending switch off of the BT landline system, business owners across the UK are tasked with finding a worthy replacement for their telecommunication needs. From cost-saving measures, improving efficiency, to streamlining workflows, the benefits of turning to an internet-based calling system are too substantial to ignore. Here, we’ve explored eight compelling reasons why […]
East Trees Health Centre | Customer Testimonial
East Trees Health Centre is a Bristol-based medical practice. With over 1600 patients, across a range of different demographics, speaking a range of different languages – their reception and call handling team were desperate for a modernised telephone system that could work for them. We visited Val Denton, the practice manager to get their views […]
What Is The Best WiFi System For Medical Practices?
Technology has revolutionised nearly all industries in the world today. The medical sector itself has seen some of the greatest advances and this includes primary care settings. With clinical systems (such as EMIS) playing a pivotal role in the management of a practice, a reliable connection is a must. When looking for a new WiFi […]
5 Ways Phone Systems For Pharmacies Increase Success
Running a pharmacy is a busy job. Managing staff, making sure you have the correct stock and keeping track of prescriptions, all while trying to give the best possible care to your customers – it’s a lot. One thing that can often be overlooked when running a pharmacy is communication. Whether it’s communicating with your […]
What is the Best Phone System for Medical Practices?
Besides providing excellent medical treatment to patients, it’s fair to say that effective communication is a key part of any Medical Practice’s success. From communication between staff to handling a vast number of patient calls and triaging patients over the phone, a reliable phone system is crucial to the success of any practice. Gone are […]
What is the Best Phone System for Pharmacies?
So, you’re looking for a new phone system for your pharmacy? Maybe because you’re facing one (or more) of the following problems with your current set up: You feel that frequent engaged tones may be leading to frustrated customers. You would like a system that links to your pharmacy management software so you can greet […]
What is the Best Phone System for Healthcare Practitioners?
The public opinion of the NHS in the UK is declining. In February 2018, The British Social Attitudes Survey found that dissatisfaction in the NHS has risen to 29% – which is the highest it has been in a decade. A separate study, conducted the previous year, found that 27.8% of people found it difficult […]
6 Ways 21st Century Phone Systems Help GP Surgeries Succeed
We know that running a GP surgery can be a hectic job! We understand, as we currently work with hundreds of GP surgery owners. Managing staff, helping patients and making sure your policies and procedures are in place for CQC, it’s a lot. One thing we have noticed often gets neglected is communication, which is […]
What is the Best Phone System for GP Surgeries?
So you’re looking for a new phone system for your GP surgery? Maybe because you’re facing one of these problems with your current phone system: You feel that frequent engaged tones may be leading to frustrated patients. You’d like a phone system that links to your practice management software (EMIS) so you can greet patients […]
