Strategies for a Productive First Contact with your Clients

Take time to focus on the First Contact with Clients, so you can adjust the customer experience (CX) strategy to provide the best service. Regular clients are easy and enjoyable to work with. They are familiar with your company, have a good knowledge of your products and services, and are willing to forgive agents minor […]

8 Compelling Reasons UK SMEs Need an Internet-Based Calling System Before The BT Switch Off 2025

With the impending switch off of the BT landline system, business owners across the UK are tasked with finding a worthy replacement for their telecommunication needs. From cost-saving measures, improving efficiency, to streamlining workflows, the benefits of turning to an internet-based calling system are too substantial to ignore. Here, we’ve explored eight compelling reasons why […]

5 Ways To Improve Caller Experience For Opticians

5 ways to improve caller experience

Looking to improve your Opticians? Customer experience and satisfaction is of paramount importance to any business. A study from HubSpot Research determined that 93% of customers are likely to repeat business with companies who offer excellent customer service. It’s even said now that customers are willing to pay more and even turn away from their […]

What is THE Best Phone System for Opticians in 2022?

phone system for opticians

Great question! Following our slow return to normality, after a few years of restrictions & lockdowns, we’ll be taking an updated, 20/20 look into modern telephony. Phone systems specifically designed to keep the customer experience high whilst also creating an efficient and streamlined working day at the practice. As the country got back on its […]

What is the Best Phone System for Opticians?

best phone system for opticians

Perhaps the phone system in your opticians is a little outdated and you’re curious what other features are now available? Or, you’re unhappy with the customer service given by your current provider? Or are experiencing any number of these issues: Your customers are getting frustrated when the line is frequently engaged as they try to […]

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