Strategies for a Productive First Contact with your Clients
Take time to focus on the First Contact with Clients, so you can adjust the customer experience (CX) strategy to provide the best service. Regular clients are easy and enjoyable to work with. They are familiar with your company, have a good knowledge of your products and services, and are willing to forgive agents minor […]
8 Compelling Reasons UK SMEs Need an Internet-Based Calling System Before The BT Switch Off 2025
With the impending switch off of the BT landline system, business owners across the UK are tasked with finding a worthy replacement for their telecommunication needs. From cost-saving measures, improving efficiency, to streamlining workflows, the benefits of turning to an internet-based calling system are too substantial to ignore. Here, we’ve explored eight compelling reasons why […]
Why On Hold Marketing Is Important For Vets (& Examples)
On Hold Marketing is just one type of Professional Audio Branding, but, for many businesses, it’s the most important one. Being put on hold can be frustrating and this often isn’t helped if you’re stuck listening to beeping, or worse, silence. In fact, recent research found that 73% of consumers want to hear something other […]
5 Telephone Features Every Veterinary Practice Needs
When choosing a new telephone system for your veterinary practice, it can become overwhelming looking at all of the features and services available. Yes, you need your phone to be able to communicate with clients, but modern day technology allows for far more than just that. From integrations to auto-generated stats reports, there are lots […]
7 Ways Business Phone Systems Help Vets Succeed
Running a veterinary practice can be a very stressful job. Managing staff, providing the best animal care and making sure you have the right policies and procedures in place, it’s a lot. One thing we have noticed often gets neglected is communication. Whilst it might not seem like the top priority for a veterinary practice, […]
What is the Best Phone System for Vets?
Seamless communication is crucial to the success of any veterinary practice. Without a reliable phone system or the latest call management software, providing an excellent client experience can be difficult. Not only that, but should your practice continually miss calls, your veterinary business might be putting animals at risk or missing out on a lot […]
Yo Telecom Case Study – The Ralph
Earlier this year Yo Telecom took on a huge new project with The Ralph, a start-up veterinary referral clinic based in Marlow. As a start-up company, The Ralph needed a whole communications set-up in order for them to run their clinic effectively and efficiently. They chose Yo Telecom to take on this challenge. We had a chat […]
