Strategies for a Productive First Contact with your Clients

Take time to focus on the First Contact with Clients, so you can adjust the customer experience (CX) strategy to provide the best service. Regular clients are easy and enjoyable to work with. They are familiar with your company, have a good knowledge of your products and services, and are willing to forgive agents minor […]

The Psychology of On-Hold Messaging

on hold messaging

We’ve all experienced that moment – you make a call to a company, hoping to quickly resolve an inquiry or complete a task, only to find yourself placed on hold. It’s during these seemingly idle moments that the fascinating world of on-hold messaging comes into play.  Beyond just the music and announcements that fill the […]

How Businesses Can Utilise Social Media in 2023

utilising social media in 2023

In the ever-evolving digital landscape, social media has become an essential tool for businesses of all sizes and industries. As we move into 2023, social media is more important than ever for connecting with customers, building brand awareness, and driving sales. With billions of active users on various platforms, businesses have a vast audience to […]

How To Get The Most Out Of Customer Surveys

customer surveys

Customer surveys are valuable tools for finding critical information about your target market. Direct feedback from prospective and existing customers is more valuable than other forms of market research. However, you need to do it right to get helpful information. This blog will help you get the most out of your customer surveys.   The […]

7 Social Media Post Ideas For Dentists

social media for dentists

Still trying to get your practice’s name out there on social media? Well with way over half of the world’s population using social media these days, it’s fair to say that, in order to keep up with the world and your competition, social media marketing is a MUST. However, with such a focus on both […]

A Beginner’s Guide To Social Media For Small Businesses

social media small businesses

Whether you’re a small local startup or a huge multi-site enterprise, utilising social media to grow your brand is a no-brainer. Whilst different industries have different target audiences, it’s likely that your demographic will be on at least one of the popular social media channels. With 2.7 billion people on Facebook alone – think of […]

3 Psychological Principles To Use In Your Marketing

psychological principles to use in marketing

So, you want to make your marketing even more powerful. You’ve started a company blog, updated your website’s SEO and have been posting more on social media. But, you haven’t seen the results you were hoping for. In today’s post we’re going to run through 3 psychological principles you can use to up-level your marketing… […]

5 Marketing Strategies To Implement For Your Business Today

marketing strategies small businesses

We totally get it, creating a marketing strategy from scratch can be very overwhelming, there’s lots to think about and consider. From creating branding guidelines to optimising your website for ranking, it’s often difficult to know where to start.  In today’s post, we thought we’d run through five different marketing strategies you can implement to […]

What To Share On Your Company Blog

what to share on company blog

So, you’ve set up a blog having read our post outlining Why Your Company Needs A Blog. Now it’s time to get creating content. But, where to begin? Producing new and interesting ideas for blog posts can often feel like a bit of a challenge. So, in creating this guide, we’re hoping to take that […]

Why Your Company Needs A Blog

why your company needs a blog

What Is A Blog? In the simplest terms, a blog – or weblog – is an online journal, log or diary. Here, the company and/or individual shares long-form content with their readers. The content of the posts on a blog can be broad or specifically niched to the industry that they’re in. Think of any […]

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